Support & Resources
BioGrids provides multiple channels for technical support, community discussion, and software requests. Whether you're a new user or an experienced researcher, our team is here to help.
Quick Support
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Email Support --- General questions and help. Email help@biogrids.org
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Bug Reports --- Report crashes or issues. Submit Bug Report
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Software Requests --- Request new tools. Request Software
Self-Help Resources
- Frequently Asked Questions (FAQ): Quick answers to common problems.
- Known Issues: Current bugs and planned fixes.
- Quick Reference: Command-line cheat sheet.
- Installation Overview: Step-by-step installation instructions.
Support Categories
Software Bugs and Issues
If you encounter problems with BioGrids software: 1. Check our FAQ: Review our FAQ for common issues. 2. Consult Documentation: Search this wiki for specific tool guides. 3. Submit a bug report: Use our Bug Report Form to provide system metadata automatically.
Software Requests
Can't find the tool you need? We expand our collection based on user demand. Submit a Software Request
Installation & Environment
- New Users: Follow our Quick Start Guide.
- Admins: See the Site Administration Guide.
- Troubleshooting: Check our Troubleshooting Guide.
Professional Support Services
For institutional deployments and enterprise users, BioGrids offers: - Consulting: Help designing large-scale installations and HPC integration. - Training: Customized workshops for research teams and administrators. - Priority Support: Faster response times and dedicated support contacts.
Contact us at help@biogrids.org to discuss professional support options.
Response Time Expectations
- Email Support: Initial response same day.
- Bug Reports: Initial response same day, resolution dependent on problem.
- Software Requests: Initial response same day; 5 day average for installation; highly variable depending on title.
Tips for Better Support
- Be specific: Include exact error messages and software versions.
- Provide context: Describe what you were trying to accomplish.
- System information: Mention your operating system and hardware specs.
- Reproduction: List the steps needed to trigger the issue.
Still need help? Our technical team is committed to helping you succeed with your research!